3/14/24
FOR IMMEDIATE RELEASE
Country Manor Healthcare Receives 2024 Customer Experience Award from Pinnacle
Quality Insight – An HCP Company
Lakeview Terrace, CA – Country Manor Healthcare is thrilled to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes Country Manor Healthcare’s outstanding performance in Customer Experience and solidifies their position in the top echelon of care providers nationwide.
“We’re excited to congratulate Country Manor Healthcare for their well-deserved achievement on earning a Customer Experience Award” says Bud Meadows, HCP’s CEO. “It’s wonderful to see the hard work that Country Manor Healthcare is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that Country Manor Healthcare has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to patients and their families.
Throughout the year 2023, Country Manor Healthcare engaged patients and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Country Manor Healthcare used this feedback to drive continuous improvement in their care.
To find out more about Country Manor Healthcare’s commitment to excellence, please visit or call us at 818-899-0251.
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About Pinnacle Quality Insight
Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.
